❗ Any inquiry in regards to your project will be done exclusively addressed to our official social media accounts, not to individual team members
❗ Filling in the form does NOT guarantee that your project will be accepted
❗ Booking: 30% of the total order amount
❗ The remaining amount must be paid in advance 2 weeks before the 1st of the month for which the slot was booked.
❗ Clients must pay an additional 6% in concept of PayPal fees
❗ You commit to pay in full for the commissioned services
❗ Average order deadline ~4-8 weeks
❗ Only PayPal✅ New clients: you will only be able to commission our services from the forms linked in our website/Twitter
✅ Existing clients: if you wish to upgrade/add content to your model, you can contact us directly so we can add you to our waitlist
✅ You can make money off your model, but only on streaming platforms (Twitch, YouTube, etc.) - if you print it and we're responsible for the character design, you must credit us
✅ We will offer technical support, but only in the unlikely case that you find bugs/errors in the provided files❕ If your want your project to be used in apps/video games, you must pay an additional%, for a of full commercial license. See details.
❕ Once the sketch is approved, no changes are accepted (Only in rare cases).
❕ Once you receive the first sketch proposal, you lose the right to request a refund
❕ Our reservation slots will remain open, as long as we're available, and will be closed if our quarterly quota is met.
❕ The slot date assigned to your project corresponds to its initialization, not to its full realization
❕ The assigned slot date indicates when we will begin working on your project, not when it will be finished
❕ We only support work with VTube Studio and Facerig.
❕ We carry out the work according to a previously prepared and confirmed OC design (Your or our).💲 Surcharge for limited NDA: +10% (+5% if you are a Twitch or YouTube Partner). NDA will be kept during the execution of the order and after its completion for no more than 3 months.
💲 Surcharge for NDA: +20% (+15% if you are a Twitch or YouTube Partner). NDA will be kept during the execution of the order and after its completion from 6 months or more.
💲 Urgent orders: Only in cases where we understand that we have the energy / time for this, and this can be done without delay for other orders. With a surcharge of 30% (no exceptions).
💲 Other Extra/Additions: Negotiated price depending on the complexity and interest

PLEASE READ CAREFULLY BEFORE PROCEEDING WITH ANY PAYMENT OR TRANSACTION. BY ACCEPTING THESE TERMS, YOU EXPRESSLY DECLARE THAT YOU UNDERSTAND EVERY SECTION AND CLAUSE DESCRIBED IN THIS DOCUMENT, AS WELL AS YOUR CONSENT TO EVERY CONDITION DESCRIBED IN IT.

Disclaimer

▪ We reserve the right to reject your project if we feel uncomfortable with your requests, or if we feel that we won't be able to fulfill your expectations.
▪ Our Live2D models are fully compatible with either VTube Studio or Facerig. We don't officially support any other software, including, but not limited to: PrPr Live, Animaze, Live2DViewerEX, VUP.
▪ The files we deliver, are provided "as is"; therefore, we don't offer any kind of technical support for any kind of software, including, but not limited to: VTube Studio, Facerig, OBS, Streamlabs, Live2D Cubism, Adobe Photoshop, Paint Tool SAI, Clip Studio. However, we will offer support in the unlikely case that you find bugs/errors in the provided files.

▪ Contacting individual staff members for business inquiries or questions about your project will be considered a violation to our terms, and it might result in the cancellation of your slot, as well as business relationship exctintion between Whice Studio and you.
▪ It is forbidden in any way to discredit received files / service.

Services we provide

Main positions & Bundles/Tariffs
❗ We provide basically only two sets of services:
1) Design + model + rigging
2) Model + rigging (according to your character design)
▪ And they, in turn, are divided into Bundles/Tariffs:
Silver(Basic), Flame(Standard), Diamond(Premium), Custom(Agencies only). Their full description and examples are on our website.
We will remain the sole copyright holder in the following cases:
▪ New designs and animation made by us (character/logo/other)
❕ If you are interested in the Full Commercial License, including source files, you may submit a request (via twitter), we will consider your request. We warn you in advance that this option will include royalty payments.
Extra
▪ This includes: Pretentious, overloaded designs, weighty details (tails, wings, horns, etc.), sequential animations (dances, reactions), and the like.
▪ Basic prices are indicated in our price list, everything that is not included in the list of tariffs is negotiated separately.
▪ We will offer prices depending on the complexity of their implementation and the interest that the work provides for us.
Additional service included in the set of basic items
▪ Free services: Logo (if you don't have one), Showcase.
▪ Paid service: NDA and urgency.
Included in standard order
1) without an OC designed by us:
▪ .RAR - You get a [.rar] archive with [.moc3] inside, the model is completely ready to stream
▪ SVG file your character's logo
▪ Access to our showcase your character
▪ Standard commercial license
2) with an OC designed by us:
▪ .PNG - Character sketch reference sheet in maximum quality.
▪ .RAR - You get a .rar archive with .moc3 inside, the model is completely ready to stream.
▪ SVG file your character's logo
▪ Access to our showcase your character
▪ Standard commercial license
Not included in standard order
❗ Files that we do not provide to anyone:
▪ Art/Model .psd (original file)
▪ Rigging/Animation .cmo3 (source rig)
❕ The original files remain only with the performers who worked directly with these files and in the studio's private database.
❕ We give access to third party from our performers only with your permission.

Variations of basic positions services

OC Disign
▪Options depend on request and price:
1) Minimum creative freedom. More detailed terms of reference. Character sketch reference sheet, front and back views. Additional details are possible.
2) More Creative freedom, minimum technical specifications. Character sketch reference sheet, front and back views.
3) Redisign.
Model forL2D
▪In most cases, the option is always the same:
1) Digital 2D Full body model, according to a pre-prepared and confirmed character design.
❕ At the moment we are not engaged in half body models.
❕ We are not completing the models that were started by third parties (other performers).
L2D Rigging
▪Options depend on request and price:
1) Rigging of the prepared Nomi 2D model for subsequent archiving and preparation for intended use.
2) Animation. In some cases, we are considering animation of art or extra animation of the model.
❕ We are not finishing a rig that was started by third parties (other performers).
If you are already our client
You have the opportunity to request additions or changes to all of the above points in accordance with the usual commission rules.

Slots

We distribute our slots quarterly.
❗ Filling in the form does NOT guarantee that your project will be accepted
▪ Slots are assigned in accordance with the studio criteria and do not depend on the date of the request.
▪ The slot date assigned to your project corresponds to its initialization. Not to its full realization
▪ We will always keep a limited number of slots reserved for existing clients, in case that they wish to upgrade/improve their model (upgrade from half body to full body, new outfit, adding facial expressions, etc.). Existing clients are entitled to contact us directly. This way, we can add them to our waitlist, even if we are closed for the quarter.
❕ Our reservations will remain open, as long as we're available, and will be closed if our quarterly quota is met.

Deadline

▪ 2-4 months
▪ The maximum deadline is 6 months.

Payments and taxes

Payment methods
▪ Only PayPal.
▪ In some cases, we can consider payment by credit card, specify about it in advance.
PayPal tax
▪ 6% of the amount of the entire order.
▪ independent and not summed up with extra charges for additional services (NDA/Urgency/Exstra stuffs).
Payment plans
1) Booking: 30%. This is the minimum% of the price that you need to pay to get into the slot schedule.
❗ The remaining 70% must be paid in advance: 2 weeks in advance before 1st of the month for which the slot was booked.
❕ If you acquire a slot, work on which will begin after 2 weeks or less, then you will need to pay 100% of the order amount. Until 1 day of the month to which you buy a slot.
2) Halves 50%+50%. The same booking, but in halves.
3) Full 100%. For those wishing to pay with one transaction.
❕ Try to calculate your payment in such a way that you do not complete more than 2 transactions per order.
Non-payment.
▪ If you have not completed the payment on time for the slot you booked, we freeze your order and move on to another order.
▪ If you do not contact us, then we will refund the money, without further waiting (provided that the process of working on the order has not yet begun).

Secret and/or urgent projects

▪ Surcharge for limited NDA: +10% (+5% if you are a Twitch or YouTube Partner). NDA will be kept during the execution of the order and after its completion for no more than 3 months.
▪ Surcharge for NDA: +20% (+15% if you are a Twitch or YouTube Partner). NDA will be kept during the execution of the order and after its completion from 6 months or more.
▪ Urgent orders: Only in cases where we understand that we have the energy / time for this, and this can be done without delay for other orders. With a surcharge of 30% (no exceptions).
❗ The aforementioned conditions are independent and accumulative.

Refund and cancellation

▪ None of the products are fully refundable after the first sketch delivery.
▪ You can request a partial refund if your order is not completed after 6 months (calculated after the 1st day of the month that you purchased and paid for the slot on time).
▪ If you have not paid for your booked slot on time, then we have the right to refund your money and switch to another customer.
▪ If you request a refund, you automatically waive the right to own / use the files previously provided by us, if any have already been transferred.
Cancellations
▪ Early cancellation. If you decide to cancel your project and we haven't started working on it yet, you are entitled to a full refund.
▪ Freshly started sketch. In this case, you will receive the incomplete sketch. You will then get an 90% refund for your first payment, regardless of the payment plan you chose.
▪ Half-done sketch. In this case, you will receive the incomplete sketch. You will then get a 50% refund for your first payment, regardless of the payment plan you chose.
▪ Complete sketch without base colors. In this case, you will receive the sketch in high resolution and will not be entitled to any kind of refund.
▪ Tardy cancellation. If you decide to cancel your project mid-process (e.g. final artwork is ready to animate), you will be offered to put your project on hold. If you insist on cancelling, it will be considered as a severe violation If our terms. You will not be entitled to any kind of refund, you will not get any kind of file or artwork, and we will proceed to terminate our business relationship with you.
Business relationship termination
▪ If you have used PayPal's refund policy and returned your money not in accordance with our refund policy (in bad faith), then you will be automatically added to the blacklist. Your PayPal email, nickname, links to social networks from which you made communication / payment, become public.

Licenses and Copyright

Every file that Whice Studio provides to you is subject to a limited commercial license.
1) Standard license (design/model/rig)
Included by default in all our products at NO EXTRA COST.
▪ You have the right to use the model files we provide to you for commercial gain, but only on platforms focused on streaming and video content.
▪ If you wish to Instruct a third party someone to create a new Live2D model using our character design, you must purchase a character design license.
▪ You have the right to comercially exploit the files we provide to you in printed media, such as: stickers, charms, keychains, flyers, clothing, etc.
▪ Under the following conditions:
1. You must credit Whice Studio (on products and in social networks)
2. Forbidden resale to third parties files and copyright.
2) Character design license
Additional 300% of the total amount of your order
▪ We give the commercial right to use our design character, for everything except for the resale to third parties.
3) Commercial license (model+rig)
Additional 200% of the total amount of your order
▪ We give the commercial right to use the model/rig, for everything except the resale to third parties.
We will remain the sole copyright holder in the following cases:
▪ New designs made by us (character/logo/other stuffs)
▪ Art/Model .psd (original file)
▪ Rigging/Animation .cmo3 (source rig)
❕ If you are interested in the Full Commercial License, including source files, we would require you to submit a request, we will consider your request. We warn you in advance that this option will include royalty payments.

Modification to our terms

▪ Whice Studio reserves the right to modify these terms at any time and with no previous warning, committing to notify our users about any modification in our website or twitter page.

▪ The personal data that you have provided us with in this and other communications maintained with you will be included in the Registries of Processing Activities of Whice Studio with postal address at Samara, Stara Zagora st., 443081 Russian Federation and email [email protected].
▪ This site is owned and operated by MATVEY KARTASHOV (Individual entrepreneur).

What personal data do we collect?
The personal data that the user may provide:
- Name, address and date of birth.
- Telephone number and email address.
- Privacy Policy.
- Location.
- Payments and deliveries information.
- IP address, date and time in which you access our services, browser and data about the operating system of your device.
- Any other information or data that you decide to share with us.
Most of the personal information we process is provided to us directly by you. In some cases, it is obligatory to fill in a form to access certain services. Not providing the personal data requested or not accepting this data protection policy means the impossibility of navigating the website.Who is responsible for the accuracy and veracity of the data provided?
WHICE STUDIO., is not liable for the accuracy of the data provided by their users. It is user’s liability to guarantee, in any case, the accuracy and authenticity of the personal data provided. The user agrees to provide complete and correct information. WHICE STUDIO is exonerated from any liability in this respect and therefore does not assume any responsibility with regard to hypothetical damages that may arise from the use of said information.WHICE STUDIO is only responsible for the veracity of its own elaboration information. WHICE STUDIO reserves the right to update, modify or eliminate the information contained in its web pages and may even limit or deny access to said information. WHICE STUDIO is exonerated from any responsibility for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided by WHICE STUDIO , provided that this comes from sources outside or publics the company.What is the lawful basis for the processing of your data?
The processing of your data can be based on the following legal bases:
- Express consent of the data subject. The user is informed of the possibility of withdrawing consent in the event that it has been granted for a specific purpose, without affecting the legality of the processing based on consent prior to withdrawal.
- Execution of a contract or application of pre- contractual measures.
- Legitimate interest for data processing.
- Compliance with legal obligations.
What rights do you have and how can you exercise them?
Under data protection law, you have rights we need to make you aware of. You may address your communications and exercise your rights by written communication to the aforementioned email address.Under the provisions of data protection regulations you can apply:- Right of access: You can ask for information of those personal data that we have about you. You have the right to ask us for copies of your personal information.
- Right to rectif ication: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. You can communicate any change in your personal data.
- Right to erasure: You can request the deletion after blocking personal data.
- Right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.
- Right to object to processing: You can withdraw your consent to the processing of your data, opposing further processing.
- Right to portability: In some cases, you can request a copy of the personal data in a structured format, commonly used and machinereadable for transmission to another data controller.
- The right not to be the subject of individualised decisions: You may request that decisions not be taken which are based solely on automated processing, including profiling, which produces legal effects or significantly affects the data subject.
In some cases, the request may be refused if you request that data necessary for the fulfilment of legal obligations be deleted. Also, if you have a complaint about the processing of data you can submit a complaint to the data protection authority.Why do we process your data?
Depending on the purposes we will need to process some data or others, which in general will be, depending on the case, the following:
- Manage orders or hire any of our services, either online or in the physical stores.
- Manage the sending of the information requested.
- Develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and the information tasks, being able to carry out automatic evaluations, obtaining profiles and customer segmentation tasks in order to personaliz e the treatment according to their characteristics and needs and improve the customer's online experience.
- Develop and manage contests, raffles or other promotional activities that may be organized.
- In some cases it will be necessary to provide information to Authorities or third companies for auditing purposes, as well as to handle personal data of invoices, contracts and documents to respond to customer or Public Administration complaints
How long do we keep your personal data for?
The processing of the data for the purposes described will be maintained for the time necessary to meet the purpose of their collection, as well as for compliance with legal obligations arising from the processing of data. Without prejudice to the fact that conservation is necessary for the formulation, exercise or defence of potential claims and/or whenever permitted by applicable legislation.WHICE STUDIO undertakes to cease the processing of personal data at the end of the storage period and to block them in our databases.To which recipients is your data communicated?
In general, WHICE STUDIO will not transfer personal data to third parties, except in those situations where such data may be transferred to other collaborators who provide services to WHICE STUDIO, for the purpose of managing the provision of these services. Likewise, any transfer, will be informed to the data subject through the consent clauses established by data protection regulations.WHICE STUDIO ensures the security of personal data when it is sent outside the company, and ensures that third party service providers respect confidentiality and have appropriate measures in place to protect personal data. Such third parties have an obligation to ensure that the information is treated in accordance with data privacy regulations. In some cases, the law may require that personal data be disclosed to public bodies or other parties, only as strictly necessary for the fulfilment of such legal obligations.Updates to this policy
WHICE STUDIO keep its privacy notice under regular review to make sure it is up to date and accurate. We recommend that you review the privacy policy from time to time.